How BT can help

Scammers manipulate people by “pushing their buttons” to produce the response they want. To stop scammers pulling you into their traps you need to know how to avoid them and prevent the responses they expect.

Your safety is important to us

Making sure you stay safe on the phone or online is really important. This is why BT offers products services to help you protect your safety, security and privacy.

On the phone 

  • BT Call Protect included with your landline
    BT Call Protect is a clever bit of technology that helps protect you from unwanted calls, and it’s included with your package at no extra cost.

    It works in three simple ways:
    1. BT blacklist automatically diverts known nuisance callers to junk voicemail
    2. Personal blacklist lets you choose specific numbers to divert
    3. You can also block numbers by category – like international, withheld or unrecognised numbers

    Once it’s set up, you can add numbers to your blacklist by going onto or by calling 1572 from your home phone.

  • If you are unable to receive BT Call Protect, you can also consider blocking unwanted phone calls with a BT ‘nuisance calls blocker’ phone


1. BT Web Protect

  • Protects all devices (computers, laptops, tablets, iPads, mobile devices, smartphones) that connect to your home internet
  • Works when using your BT ID on UK BT Wi-fi hotspots
  • No software required
  • Simple set-up via
  • Won't slow down your broadband
  • Warns when you're about to access a potentially harmful website
  • Works when you browse to a site and also when you click on links (including links in an email)

2. BT NetProtect Plus

  • Powered by award winning security experts McAfeeTM Intel Security, BT Virus Protect offers protection from viruses and spyware for up to 15 of your devices.
  • Anti-virus and anti-spyware will keep your computer safe from online attacks
  • Warning system to protect you against email phishing scams
  • SiteAdvisor® tells you which sites are safe with a simple traffic-light system

Remember - Think before you click

Some of our customers are telling us they’re getting emails from ‘’ email addresses, which come with malicious attachments. Opening these attachments might give scammers a way to collect your usernames and passwords for other websites, like social media.

These emails aren’t actually from us. They’re from scammers, but are designed to look like they’re from us so you trust them and do what they ask. This trick is called Phishing.

There are a number of signs to look out for that give phishing emails away:

  • Messages containing poor spelling and grammar.
  • A message that asks for personal information or where you didn’t initiate the action.
  • A message that makes unrealistic threats or promises, or financial rewards, for example; cash prizes, lottery winnings, investment or pension’s advice. 

If you think you’ve been sent an email pretending to be from BT, don’t click any links in it and forward it to then delete it.


Expecting a telephone engineer to visit?

Engineer showing identity card

Short clip highlights what to expect before the engineer visit and how to check their identity

Your BT Account

BT will never send an unsolicited email asking you for private/personal details or banking information. If you're concerned about your BT account security.


Be wary of unsolicited callers or emails, even if they quote your BT account number. If you're concerned about your account security, check out BT Security.

We're here to help

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