Nuisance calls

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How BT can help you deal with nuisance calls

Getting unwanted calls can be frustrating. And it’s particularly stressful if you’ve got a disability or impairment.

There are lots of different types of unwanted calls.

  • Sales and marketing calls.
  • Scams that try to trick you into giving your personal information or money.
  • Malicious calls
  • Wrong numbers. 

Here’s a few tips on how to deal with them.

1. Stay calm

Getting an unwanted call can be annoying and upsetting. Try to stay calm, particularly if someone’s putting you under pressure. They could be deliberately trying to get an emotional reaction from you.

2. Protect your personal information

Don’t give out personal details, like your name or address, unless you’re completely sure you can trust the person you’re talking to. Be very careful with any financial information like your BT Account number, bank account or credit card details.

Find out more about avoiding scams by going to

3. Know your options

There are lots of ways to help cut down the number of nuisance calls you get such as:

  • adding Call Protect for free, to divert nuisance calls to a junk mail box
  • connecting phones that show and block certain numbers for you
  • registering with the telephone preference service TPS

To find out more about Call Protect, go to or call 0800 328 1572. For other help download our booklet Dealing with unwanted calls on your landline.  

Or read these sites:

Which? is a consumer charity, currently running a campaign where you can report nuisance calls and texts.

The Telephone Preference Service is free and lets you opt out of unsolicited marketing calls.

Think Jessica is a charity that highlights the dangers of scams on elderly and vulnerable people.


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