What do you get with BT Basic?

BT Basic is a simple, low cost service that helps you get connected if you are on specific low income Government benefits.

How much does it cost?

Subject to the benefits being confirmed by the Department for Work and Pensions (DWP)

  • Low monthly line rental of £5.16 that comes with a call allowance of £1.50. You also get free weekend calls to 0845 and 0870 numbers (up to 60 minutes).
  • Monthly ‘Price Cap’ of £10 for calls starting 01, 02, 03 and UK mobiles starting 07 and to 08 numbers. Which means, after you have used your £1.50 call allowance, you pay a maximum of £10 a month for calls to the above numbers

We do have a Fair Use Policy for BT Basic, and ask you to keep to the spirit of the scheme. Sometimes, we might put restrictions on how much you can use free or discounted services. But don’t worry, we always pitch these restrictions such that they will not affect the vast majority of our customers. We’ll only contact you where we believe calls that are included within the £10 monthly ‘Price Cap’ are being excessively used.

BT Basic cost


How much does BT Basic cost?

£5.16 every month (this includes £1.50 to spend on calls). You also get free weekend calls to 0845 & 0870 numbers (up to 60 mins)

BT Basic call allowance


Calls included – up to the value of £1.50

Calls not included

  • Local and national UK phone numbers that begin '01', '02' or '03' 
  • UK mobile numbers ‘07’
  • ‘08’ numbers
  • International calls
  • Calls made through the operator 
  • Premium-rate numbers

If you do make any of these calls, you will be charged at our standard BT Basic calling plan rates. You can find details of these rates on our website


Find the answers to frequently asked questions


Documents & downloads

Communication choices: BT Basic

Whatever your income, everyone needs to get connected. BT Basic is a low-cost package that helps you keep in touch, even if money is a bit tight.

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