BT Basic is a simple, low-cost phone service that is easy to understand and helps you keep in touch if you are on specific low income Government benefits.

How BT Basic can help

It helps you budget by providing a low monthly line rental with a call allowance. You also get free weekend calls (up to 60 minutes).

We’ve kept it simple. You can make as many calls as you like to numbers starting with 01, 02, 03, 07 (UK mobiles) or to 08 numbers, and now you’ll only be paying a maximum of £10 a month for these calls 

It’s free and easy to find out how much you have spent since your last bill, or when the next one is due. You can ‘Call my Bill’ from your landline on 0800 44 33 11. Just say ‘balance’ at the prompt, then select option 1.

The service includes a free Call Barring option, so you can stop certain calls being made from your phone. For example you can bar different call types like international, mobile or premium rate numbers (such as chat-lines or TV shows).

There is no minimum period for BT Basic. This means you can change from BT Basic to any of our other calling plans and packages at any time.

You can also request BT Privacy with Caller Display. This registers you with the Telephone Preference Service which helps stop unwanted sales calls. Caller Display lets you see who is calling so you can decide whether or not to answer (you will need a compatible phone to use Caller Display).

A quick guide to BT Basic


How often do I need to pay?

You can pay monthly or quarterly

Who can get BT Basic?

You must be getting one of these benefits:

  • Income Support
  • Income-based Jobseeker's Allowance
  • Pensions Credit (Guaranteed Credit)
  • Employment and Support Allowance (Income related)
  • Universal Credit (and are on zero earnings).

You must be the named account holder to apply.

What is Universal Credit?


Universal Credit is a new benefit for people who are unemployed or on a low income and will replace a range of existing benefits.

Universal Credit is being introduced in stages across the UK. You can find more information at gov.uk.

What do you mean by Universal Credit and zero earnings?

This means the person claiming benefits has no earnings from employment or self-employment during the assessment period for their benefit.


Documents & downloads

Communication choices: BT Basic

Whatever your income, everyone needs a phone. BT Basic is a low-cost package that is easy to understand and helps you keep in touch, even if money is a bit tight.

Communication choices: For people managing a budget

No one likes to spend more than they need to on essential services, especially when money is tight. This guide outlines some of your choices and gives tips that can help you if you are on a budget.

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