Using this website

We've made this website as easy for you to use as we can – with extra help if you have difficulty seeing or hearing. Find out below how the website works – and how you can make adjustments to suit you.

Using the preferences toolbar

We've designed this website so you can quickly and easily change how it looks. At the top of every page, you’ll see a bar where you can choose the text size and colour scheme that make the writing on the website easiest for you to read. The images on the page will also change to the new colour scheme – although that feature might not work with some browsers.

Enabling cookies to keep your preferences

If you want to keep your preferences for the next time you visit the website, you'll need to make sure cookies are enabled on your internet browser. Cookies are small computer files that remember what you entered when you visited a website.

To change your cookie settings on this site follow the cookie links displayed at the foot of each page.

Find out more about cookies at

Using British Sign Language (BSL) videos

We've included BSL videos on the most popular pages of our website to help you if you're Deaf or hard of hearing. If you find it easier, you can watch the video instead of reading the text on the page.

We’ve just launched our new site and there are only a few BSL videos at the moment. But we're adding new ones all the time, and hope to have BSL videos on most pages soon.

To watch the BSL videos on our website, just press the play button. Sometimes you’ll be able to choose from a list of videos.

Making the internet easier to use

By changing simple setting on your device you can make the web an easier place to visit. Find out how you can customise your keyboard and mouse. You can even tweak Windows, the internet and your favourite applications to suit you and your needs. So no matter if you’re using a desktop PC, tablet or a smart mobile you will find lots of useful information at

This site can talk using BrowseAloud

Reading lots of text on screen can be difficult if you have a literacy or visual impairment. BrowseAloud is a free computer program that reads web pages aloud.

Read more about BrowseAloud and get it on your device




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We're here to help

Go to our Help and support section for tips and advice on making this site easier to use, using our services, understanding impairments, and contacting us. To get in touch right now, use the Email, Chat or BSL links.