Welsh language policy
BT has also invested heavily in providing Welsh language services, and since 1994 has adopted a voluntary Bilingual Policy - which received praise from organisations across Wales for its commitment to both the language and communities of Wales.
- Welsh Language Bureau - for residential customers who wish to contact BT about sales, repair and residential billing and broadband 0800 800 288
- Welsh language Directory Enquiries 118 404
- Welsh speaking staff available for operator services 100, emergency services 999 and international operator services 155
You can download your copy of the Bilingual Code of Practice.