Scams advice

Fraudsters are always coming up with new scams to gain access to your personal and financial details. By providing key advice and information, we want to help you protect your information and keep safe.

Fraudsters will use messages designed to look as if they are from a genuine company to try and trick you into giving out private information like your BT ID, username, password or bank details.

Fraudsters have used ransomware attacks such as, WannaCry and Petya as a hook to get people to click on links within BT branded emails.

Keep yourself safe – do not click on any links in a suspicious email. If you’re unsure if an email appears to be from BT, rather than clicking on any links you should type in your browser to log into your My BT account.

What advice is BT giving to its customers to help them to protect themselves against scams?

We take the security of our customer’s accounts very seriously and we are proactively warning our customers to be on their guard against scams. Fraudsters use various methods to ‘glean’ your personal or financial details with the ultimate aim of stealing from you.

  • Our advice is that customers should never share their BT account number with anyone and should always shred bills. Be wary of calls or emails you’re not expecting. Even if someone quotes your BT account number, you shouldn’t trust them with your personal information.
  • We will never ask customers for personal information out of the blue and we’ll never call from an ‘unknown’ number.
  • Where customers have fallen victim to this type of crime, we suggest signing-up for the CIFAS Protective Registration Service, which in conjunction with more than 300 financial organisations aims to prevent further harm to individuals through on-going identity theft related crime, for example, for loan applications.
  • We encourage anyone who’s been scammed or the subject of an attempted scam to report it to Action Fraud – the UK’s national fraud and internet crime reporting centre. This helps law enforcement agencies build up a wider picture that may help protect others.  

Customers can link directly to the Action Fraud portal from this website or call Action Fraud on 0300 123 2040. 

Be aware of 'fake BT phishing email'

Keep yourself safe
- do not click on any links in a suspicious email

Ransomware guidance

Ransomware guidance

Advice from the National Cyber Security Centre (NCSC)

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