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Customer success management

Duration

Two-year graduate programme

Role profile

This role is right at the centre of delivering high profile projects; projects which will help us to provide world-class customer service. Each rotation will last six months, allowing you to gain experience in each function with a different line manager before deciding where you can best influence our future.

As a graduate in our Design, Delivery & Service Operations Team you’ll have the opportunity to experience customer facing rotations as a Service Transition Project Manager, directly deliver service improvements as a Customer Success Manager. Or you could be at the forefront of helping us identify how we can improve the service we offer customers as a Business Analysis & Improvement Graduate.

You could be involved in complex transition and transformation activities, improving service design, delivering new services to a customer, process transformation or providing customers with customer service support

There are lots of ways to develop in this role and the experience and exposure will allow you to develop a great breadth of knowledge. Throughout your rotations you’ll also learn many new skills, and you’ll be given a mix of face-to-face, financial and commercial awareness training.

Locations

London, Birmingham and Leeds. Some locations are more popular than others, so if you’re invited to an assessment centre and your preference is no longer available we'll talk you through your options.

Entry requirements

A 2:1 or a 2:2 with a postgraduate qualification.

Starting salary

£28,250 

Apply now

 

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