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Careers in Customer Service

Working at one of our contact centres, you could play a pivotal role in helping us to satisfy our customers and be a real part of our solution. A career with us might also offer you more than you expected.

  • Job satisfaction - With BT, you’ll feel like you’re truly making a positive impact on the lives of real people
  • Autonomy and empowerment - We give you freedom to take the reins of your career and drive your own development
  • Reward and recognition - We shout about hard work and always make sure our people are given the acknowledgement they deserve
  • Career development
 - We don’t believe in standing still. We’re constantly pushing our people to help everyone achieve their full potential
  • Getting the balance right 
- We believe that the best work comes from a healthy work/life balance. A role with us can help you get it just right

We have a wide range of roles available across BT, EE and Plusnet. Each of our business areas have different locations, benefits and shift patterns available. Take a look at each of them to see what works for you. 

Apply for UK jobs in our Consumer business

Apply for BT jobs in Belfast

Apply for jobs at EE

Apply for jobs at Plusnet

Browse customer service jobs globally

 

 

Our culture

Using the power of communications to make a better world. What we stand for and how we like to do business.

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Life at BT

Find out more about what makes us tick. See what our people say about what it's really like to work here.

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Our company

We're the world's most established telecoms company. We employ over 100,000 people in over 180 countries.

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Early careers

Help with getting ready for work and starting your career. Lots of opportunities for graduates and apprentices as well.

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Diversity & inclusion

Our people reflect the diversity of our customers. Having people from all walks of life makes us more creative and innovative.

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Employee benefits

We're committed to providing great rewards for people who drive our success. Reflecting how we value their skills, experience and qualifications.

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