Scams advice

Fraudsters are always coming up with new ways to get their hands on your valuable information– like your personal, financial and account details. So we want to help you keep them safe and stop anyone else from getting access to them.

Fraudsters will use messages designed to look as if they are from a genuine company to try and trick you into giving out private information like your BT ID, username, password or bank details.

Fraudsters are using the global WannaCry ransomware attack as a hook to try and get people to click on links within BT branded emails.

Keep yourself safe – do not click on any links in a suspicious email. If you’re unsure if an email appears to be from BT, rather than clicking on any links you should type www.bt.com/mybt in your browser to log into your My BT account.

What advice is BT giving to its customers to help them to protect themselves against scams?

We take the security of our customer’s accounts very seriously and we are proactively warning our customers to be on their guard against scams. Fraudsters use various methods to ‘glean’ your personal or financial details with the ultimate aim of stealing from you.

  • Our advice is that customers should never share their BT account number with anyone and should always shred bills. Be wary of calls or emails you’re not expecting. Even if someone quotes your BT account number, you shouldn’t trust them with your personal information.
  • Where customers have fallen victim to this type of crime, we suggest signing-up for the CIFAS Protective Registration Service, which in conjunction with more than 300 financial organisations aims to prevent further harm to individuals through on-going identity theft related crime, for example, for loan applications.
  • We encourage anyone who’s been scammed or the subject of an attempted scam to report it to Action Fraud – the UK’s national fraud and internet crime reporting centre. This helps law enforcement agencies build up a wider picture that may help protect others.  
  • We will never ask customers for personal information out of the blue and we’ll never call from an ‘unknown’ number. If we’re getting in touch with you about your bill, recent order or any other account enquiry it will be from one of the following numbers:
    • 0800 028 6627, 0800 028 5085  
    • 0800 328 9393, 0800 328 9937, 0800 328 9936, 0800 328 9930
    • 0800 077 8968, 0800 169 1608 and 0800 923 5003  

Customers can link directly to the Action Fraud portal from this website or call Action Fraud on 0300 123 2040. 

Act now to protect yourself from falling victim to fraud and cyber crime.

Take theFraud Defence Test. The test, developed by City of London Police and built with funding from the Home Office’s Police Innovation Fund, takes just a couple of minutes and is designed to help you understand how you could become a victim of fraud in relation to your circumstances and knowledge of fraud. 


Be aware of 'fake BT phishing email'

Phishing
Keep yourself safe
- do not click on any links in a suspicious email

Ransomware guidance


Ransomware guidance

Advice from the National Cyber Security Centre (NCSC)

We're here to help

Go to our Help and support section for tips and advice on making this site easier to use, using our services, understanding impairments, and contacting us. To get in touch right now, use the Email, Chat or BSL links.