Scams advice

Fraudsters are always coming up with new ways to get their hands on your valuable information– like your personal, financial and account details. So we want to help you keep them safe and stop anyone else from getting access to them.

What advice is BT giving to its customers to help them to protect themselves against scams?

We take the security of our customer’s accounts very seriously and we are proactively warning our customers to be on their guard against scams. Fraudsters use various methods to ‘glean’ your personal or financial details with the ultimate aim of stealing from you.

  • Our advice is that customers should never share their BT account number with anyone and should always shred bills. Be wary of calls or emails you’re not expecting. Even if someone quotes your BT account number, you shouldn’t trust them with your personal information.
  • We will never ask customers for personal information out of the blue and we’ll never call from an ‘unknown’ number. If we’re getting in touch about your bill, it will usually be from either 0800 328 9393 or 0800 028 5085.
  • Where customers have fallen victim to this type of crime, we suggest signing-up for the CIFAS Protective Registration Service, which in conjunction with more than 300 financial organisations aims to prevent further harm to individuals through on-going identity theft related crime, for example, for loan applications.
  • We encourage anyone who’s been scammed or the subject of an attempted scam to report it to Action Fraud – the UK’s national fraud and internet crime reporting centre. This helps law enforcement agencies build up a wider picture that may help protect others.  

Customers can link directly to the Action Fraud portal from this website or call Action Fraud on 0300 123 2040. 

Act now to protect yourself from falling victim to fraud and cyber crime.

Take theFraud Defence Test. The test, developed by City of London Police and built with funding from the Home Office’s Police Innovation Fund, takes just a couple of minutes and is designed to help you understand how you could become a victim of fraud in relation to your circumstances and knowledge of fraud. 

Be aware:

Email scams (phishing) are on the increase
Find out how we can help you spot a fake email and keep your details safe.

Take five to stop fraud

Take time to stop, step back and think before you act.

We're here to help

Go to our Help and support section for tips and advice on making this site easier to use, using our services, understanding impairments, and contacting us. To get in touch right now, use the Email, Chat or BSL links.