Outgoing call control – home phone

Two thirds of people with dementia live in their communities – yet Alzheimer's Society hears that people feel isolated in their community and unable to continue doing the things they enjoy. See how we can help below.

Controlling outgoing calls

People with conditions like short-term memory loss, learning disabilities, dementia (including Alzheimer's) or obsessive compulsive disorder (OCD) will sometimes make lots of calls to the same number.

If this is happening with someone you’re caring for, you might find Network Controlled Calling useful.

Network Controlled Calling (NCC)

We’ll agree up to ten numbers with you that can be called from the line and block outgoing calls to any other numbers (except for emergency services and BT’s Fault Repair Service).

We’ve found that this can be particularly useful to control repeat calls, especially to premium rate numbers.

Download NCC customer testimonial - PDF [71 KB]

NCC might not be the best option for you if you’re going to need to call more than ten numbers, or if you’ll need to change them a lot. We’ll only be able to change your list every three months.

If you want to talk to someone about NCC, you can email us at ncc.g@bt.com or call us on 0800 919 591. We’re open 8am to 5pm Mondays to Fridays.

Call barring

Call barring helps you control the types of calls people can make from your phone. It’s included with BT Basic but you can also add it to any other BT calling package easily.

There is a charge for Call Barring, you can find out more on our Call barring help page

123 and 118 call barring

Sometimes, people with dementia have a habit of making lots of calls to 123, Timeline, or to numbers beginning with 118 (directory enquiries services). It can be difficult and frustrating trying to get them to stop.

You can stop all calls to 123 and 118 numbers by blocking them, so you won’t need to worry about someone running up a big bill by calling them.

If you’re interested, call us on 0800 919 591 (8am to 5pm Mondays to Fridays).

Or you could get BT phone like the BT8600 Advanced Call Blocker. It, as well as a range of our phones, can block outgoing calls to certain numbers or number types

Find out more about our phones at Choose the right phone.

Dealing with Dementia

It’s vital that people with dementia are involved and included in their communities and enabled to continue doing the everyday things many of us take for granted – like shopping, banking and visiting the pharmacy.

Businesses and organisations have a critical role in helping achieve this, by ensuring customers affected by dementia are well supported.

Becoming a dementia-friendly organisation is not just a socially responsible step – it has clear business benefits, including competitive advantage and enhanced brand reputation. Which is why leading dementia charity Alzheimer’s Society is launching the Dementia Friendly Business Guide with partners British Gas, Sainsburys, Heathrow, Lloyds Banking Group, Barclays, BT, Zurich, Celesio, East of England Coop, and Coutts.

The guide will outline how businesses across the country can unite in their commitment to becoming dementia friendly, so that the 850,000 people living with dementia in the UK feel supported and included in their communities.


Dementia-friendly business guide


Dementia-friendly business guide

Toolkit on working towards becoming a dementia-friendly organisation

Accessing & sharing information

Acting on behalf of a person with dementia

The law in this area can be complex for both people and organisations, leading to confusion about the rights people have under the Data Protection Act. This publication supports people affected by dementia to understand their rights. It has been put together by the Alzheimer's Society with the help of various businesses including BT.

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