What do you get with BT Basic?

BT Basic is a simple, low-cost phone service that is easy to understand and helps you keep in touch if you are on specific low income Government benefits.

How much does it cost?

Subject to the benefits being confirmed by the Department for Work and Pensions (DWP)

  • Low monthly line rental of £5.10 that comes with a call allowance of £1.50. You also get free weekend calls to 0845 and 0870 numbers (up to 60 minutes).
  • Monthly ‘Price Cap’ of £10 for calls starting 01, 02, 03 and UK mobiles starting 07 and to 08 numbers. Which means, after you have used your £1.50 call allowance, you pay a maximum of £10 a month for calls to the above numbers

We do have a Fair Use Policy for BT Basic, and ask you to keep to the spirit of the scheme. Sometimes, we might put restrictions on how much you can use free or discounted services. But don’t worry, we always pitch these restrictions such that they will not affect the vast majority of our customers. We’ll only contact you where we believe calls that are included within the £10 monthly ‘Price Cap’ are being excessively used.

BT Basic cost

 

How much does BT Basic cost?

£5.10 every month (this includes £1.50 to spend on calls). You also get free weekend calls to 0845 & 0870 numbers (up to 60 mins)

BT Basic call allowance

 

Calls included – up to the value of £1.50

Calls not included

  • Local and national UK phone numbers that begin '01', '02' or '03' 
  • UK mobile numbers ‘07’
  • ‘08’ numbers
  • International calls
  • Calls made through the operator 
  • Premium-rate numbers

If you do make any of these calls, you will be charged at our standard BT Basic calling plan rates. You can find details of these rates on our website

 

Find the answers to frequently asked questions

 

Documents & downloads

Communication choices: BT Basic

Whatever your income, everyone needs a phone. BT Basic is a low-cost package that is easy to understand and helps you keep in touch, even if money is a bit tight.

Communication choices: For people managing a budget

No one likes to spend more than they need to on essential services, especially when money is tight. This guide outlines some of your choices and gives tips that can help you if you are on a budget.

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