Applying for BT Basic

BT Basic is a simple, low-cost phone service that is easy to understand and helps you keep in touch if you are on specific low income Government benefits.

What you need to do

Get a BT Basic application form by calling us on 0800 800 864 (8am to 6pm Mondays to Fridays). You must be the named BT account holder to apply. We will talk to you about the calls you make so that you can be sure BT Basic is the best package for you.

You will need to fill in a simple one page application form and return it to us within 14 days of receiving it.

You will also need to give us some personal information:

  • your date of birth
  • your National Insurance number
  • confirm the benefit you are receiving
  • remembering to sign and date your application before returning it in the pre-paid envelope.  

We need these details so we can check your records with the Department for Work and Pensions and find out whether you qualify for BT Basic.

What happens next? How long will I have to wait to find out if I can get BT Basic?

Don’t worry about contacting us, we’ll tell you as soon as possible whether your application is successful. When we have all your information, we’ll check your personal details against benefits information held by the DWP and we’ll write to you after we’ve processed your application. If you have not filled in your form correctly, this might take up to thirty days. If we need any more information, we will contact you. If you do not qualify for BT Basic, we will write to you to let you know and tell you about other ways you can save money on your BT bill.

Completed application forms should be returned in the envelope provided. If you do not have an envelope, you can send it to this address (remember to put a stamp on the envelope, otherwise it won’t be delivered by the Royal Mail):

BT plc
BT Basic
Durham
DH98 1BT

You can find more help on filling in the application in our BT Basic guide (you can download it on the right of this page).

If your circumstances change and you are no longer getting one of the benefits that qualifies you for BT Basic, you must let us know so we can review your situation. 

Documents & downloads

Communication choices: BT Basic

Whatever your income, everyone needs a phone. BT Basic is a low-cost package that is easy to understand and helps you keep in touch, even if money is a bit tight.

Communication choices: For people managing a budget

No one likes to spend more than they need to on essential services, especially when money is tight. This guide outlines some of your choices and gives tips that can help you if you are on a budget.

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