You can find out how to get in touch with us via textphone, phone, email or live chat, and opening times for these services, using the following link:
Telephone 0800 800 150
Or use these links to contact us right now:
Contact us using British Sign Language (BSL)
BSL users can use the SignVideo interpreting service to get in touch with us.
If you're familiar with Twitter, you can contact us @BTCare. We’ll tweet you back as soon as we can.
Alternatively, you can use our Contact wizard. We'll ask you a few simple questions about what you want to contact us about to make sure you get through to the right person. You'll then be able to choose whether you want to phone or email us.
Write to us
If you want to write to us, we usually reply within ten days.
Make sure you let us know your phone and account numbers. Always give us your email address and daytime contact number too, so we can get back to you easily.
You can write to us at:
BT Correspondence Centre