Openreach engineer

Openreach provides the vital infrastructure that is the foundation of the UK’s vibrant internet economy.

We’re responsible for providing services over the local access network, sometimes referred to as ‘the last mile’. This consists of the copper and fibre connections between our exchanges to homes and businesses. More than 560 service providers use our network to deliver services ranging from telephony, broadband and television for the home, to high-speed data connections for businesses of all sizes.

We’ve invested billions of pounds over the last decade in our network, allowing us to deliver one of the fastest fibre rollouts in the world, passing more than 26 million premises with 7.2 million customers connected to our network via multiple service providers. Ninety-two per cent of the UK now has access to superfast broadband and we support the government’s ambition for 95 per cent superfast broadband coverage by the end of 2017 across all networks in the UK.

We’re now working to take the UK from a Superfast to an Ultrafast nation, with plans to make Ultrafast speeds available to 12 million homes and businesses by 2020 through a mix of and Fibre to the Premises (FTTP) technologies.

We’re also developing and trailing an exciting piece of British technology called Long Reach VDSL with other communications providers. Long Reach VDSL has the potential to reach the final few per cent of the UK who can’t currently enjoy superfast broadband. The trials have been very encouraging, demonstrating radically improved speeds to homes as far as two miles from a street cabinet.

How we’re doing

Providing better service is our number one priority. We’ve recruited more than 1,000 engineers and 248 apprentices in 2016, taking the total to 5,000 over the last three years

We’ve met or exceeded the rising minimum service levels set by Ofcom for the past two and a half years. We remain focused and are on track to halve missed appointments which Openreach is responsible for by the end of this financial year.

In Q3 2016/17 the number of fibre broadband users on our network rose by 498,000, 48% of which were from external service providers. 

For more information, visit the Openreach website.