BT Basic

BT Basic is a simple, low-cost phone service that is easy to understand and helps you keep in touch, even if money is a bit tight. If you are on a low income, BT Basic lets you make and receive calls – and helps you manage how much you spend.

For an overview of our low-cost BT Basic service and to find out whether you qualify, go to What do you get? In BT Basic + Broadband, see how you can get this together with BT Broadband. To read more about the process of applying, see Applying for BT Basic.

For an overview of our low-cost BT Basic service and to find out whether you qualify, go to What do you get? In BT Basic + Broadband, see how you can get this together with BT Broadband. To read more about the process of applying, see Applying for BT Basic.

Documents & downloads

Communication choices: BT Basic

Whatever your income, everyone needs a phone. BT Basic is a low-cost package that is easy to understand and helps you keep in touch, even if money is a bit tight.

Communication choices: For people managing a budget

No one likes to spend more than they need to on essential services, especially when money is tight. This guide outlines some of your choices and gives tips that can help you if you are on a budget.

We're here to help

Go to our Help and support section for tips and advice on making this site easier to use, using our services, understanding impairments, and contacting us. To get in touch right now, use the Email, Chat or BSL links.