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At BT, delivering an outstanding customer experience is at the heart of everything we do – and we rely on the people in our contact centres to make it happen.

They keep our customers connected. Helping them make the most of our amazing products and services, and working to put things right if they go wrong.

Find out where you could fit in, and what's in it for you.

Our roles


Join us as an Advisor and you'll be the voice of BT. Whether you work in Customer Service or Sales. You'll become a brilliant, highly trained communicator, and get the support you need to make a real difference every day.

Sales - our sales advisors answer calls from existing and potential customers across the country, working with them to understand their needs, improve their service and find the products and services that match.

Customer Service – our customer service advisors are the voice of BT. When someone buys one of our products or services, they're on hand to make sure everything runs as it should, every step of the way.

Why join us?

There will be a fully structured learning programme throughout your apprenticeship to help you develop your career with a growing business dedicated to bringing people together.

As part of the apprenticeship you will receive a nationally recognised qualification as well as job the training to help you become brilliant.

Your apprenticeship is just the start, once you have joined us you there are a number of opportunities for you to further your career.


We want to see the best of you at every stage of the application process. So here are some hints and tips to help you along the way.



To give your children the best advice you need to know what their options are. We offer the support you need to help them make the right career choices.



Covering subjects from the programmes themselves, eligibility requirements to the application process and technical issues.


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