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FAQs - Technical issues

1. I can't access the online application form?

If you experience difficulties with the online application please send an email to the recruitment team at: bt.apprenticeships@bt.com explaining the issues you are experiencing.

2. I've forgotten my password

Don't worry. Just return to the application log-in page where you will see a link entitled 'Forgotten password'. If you click on this link and enter your email address, you will then be able to recover your password.

3. I am no longer interested in the apprenticeship - how do I remove my application?

Send an email to the recruitment team at: bt.apprenticeships@bt.com explaining why you are no longer interested and your application will be closed.

4. How will I know if you have received my online application?

We'll send you an email within 24 hours to confirm we've received your application. Please check your junk email.

5. How do I check progress of my application?

Simply log on to your online account using your username and password and you will be able to check the progress of your application.

6. I have a criminal record which I didn't declare on my application, what should I do?

Send an email to the recruitment team at: bt.apprenticeships@bt.com explaining what has happened. If you are offered a job with BT you are required to complete a criminal record check. If this reveals a criminal record that you failed to declare it may result in disciplinary action including dismissal.

7. I have moved address since I applied - how can I amend this?

Send an email to the recruitment team at: bt.apprenticeships@bt.com. They will make a note on your application.

8. I have had issue completing the situational strength tests, what should I do?

If you experience technical difficulties with the situational strengths test please send an email to the recruitment team at: bt.apprenticeships@bt.com explaining the issues you are experiencing.

9. I have had an issue completing the video interview, what should I do?

Firstly follow the support instructions on the video interview system webpages, there are trained advisors who will be able to help you. If you are still having difficulties and the video interviewing support team haven’t been able to resolve your issue, please email us at bt.apprenticeships@bt.com explaining the issues you are experiencing.