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FAQs - Making an application

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1. What is the closing date for applications?

There is no set closing date. We encourage you to apply as soon as possible as the advert will close once all vacancies have been filled for that apprenticeship.

2. Do you accept paper applications?

No, you'll need to apply online. To make it easier, the application form can be printed and saved, so you can log back in to complete the remaining sections.

3. What happens to my application once I have completed it?

If you meet our minimum criteria on the application form, you'll receive an invite to complete our online situational strengths test within one week. This test will assess you on the strengths that are essential to succeed as an apprentice at BT, ensuring that if you're successful you'll really enjoy working here and will hopefully want to build a long-term career with us.

Once you've completed the test, we'll let you know straight away if we're going to progress your application to the next stage or not. We'll also give you feedback on your top 3 strengths, even if you haven't been successful.

If successful you will then be invited to complete an online video interview within a week. The interview will ask specific questions relating to your chosen apprenticeship scheme. We will then review your interview and will let you know the outcome within a week. If you are successful in passing the video interview we will then look at available vacancies in your chosen area and let you know if we can progress you to the next stage.

4. How soon can I expect to hear the outcome of my application?

We have tens of thousands of applications so we aren't always able to give immediate responses, however as your application progresses we will keep you up to date, you can also log on to review your status.

5. I have been invited to an assessment centre. What does this involve?

We'll ask you to join in with several activities, some in groups with other applicants, and some on your own. These are designed to check whether a BT apprenticeship would be right for you. We will send you more detailed information with your assessment centre invite. At the assessment day you will be able to understand more about BT and the apprenticeships on offer.

6. What paperwork do I need to take to the recruitment assessment centre?

Make sure you bring your valid passport with you. If you don't have a valid passport please bring your full birth certificate, that's the one that includes your parents names, as well as an official document from HMRC with your national insurance number, e.g. national insurance card, P45 or P60. You will also need to bring with you any relevant qualification certificates that you weren't able to add to your application form when you initially applied. If you don't bring them we may have to exclude you from the event, and your application may stop here.

7. I have been invited to an assessment centre day but now can't attend what should I do?

Call the phone number or email the contact on your assessment day invite to let us know. If you are still interested we may be able to offer you on another day if possible. We can't, however, guarantee to offer you another place.

8. I can't find the venue for the assessment, what can I do?

Please ring the number on your assessment day invite. They will help you to find it.

9. I have been invited to an assessment centre but can't find all my paperwork. Should I still attend?

Call or email the contact on your assessment centre invite to discuss the problem. They will be able to help advise you on what you will need to do.

10. What is the dress code for the assessment centre?

The dress code is smart casual. We recommend trousers / skirt / shirt / blouse. Jeans, T-shirts and trainers are not acceptable. Remember you are presenting yourself to BT.

11. I haven't had a confirmation email with details of my assessment centre, what do I do?

If you have not received an email three days before the assessment day then send an email to the recruitment team. The address is: bt.apprenticeships@bt.com They will investigate and send one to you. Check in your junk email box before just in case.

12. How will I know the outcome of my assessment centre - if I have been successful or not?

We will let you know the outcome within approx two weeks of the assessment. You will be contacted by telephone or email advising you of the outcome.

13. Will I receive feedback on my application?

You will receive feedback after your online situational strengths test and again if you attend an assessment centre. Unfortunately we are unable to provide feedback after the video interview part of the recruitment process.

14. Will BT pay for my travel to the assessment centre?

No. All travel / parking costs have to be paid by applicants.

15. How do you select candidates for assessment centre?

If you are successful in your video interview and there is an available vacancy in your area you will be progressed to the next stage, which is to be considered for an assessment centre. Please be aware that getting to this stage doesn't guarantee that you will be invited to an assessment centre as unfortunately we can't interview all applicants and therefore we choose the most suitable candidates based on application scores. The best candidates are then invited to attend the hub. Your application plays a vital role in the selection process. Your application, qualifications and your answers to the online test and video interview are also important.