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BT Flex - Belfast 

Be Confident. Be Connected. BT.

Superfast fibre broadband. BT mobile. TV and HD sports. Here at BT, we entertain, educate and empower people every single day. And we’re always innovating new ways to transform lives. We want to ensure we keep delivering the best service possible for our customers. So we created our first Flex Centre in 2012 with multi-skilled advisors who have the capacity to deliver across Sales, Service and Technical support. Switching flexibly between outbound and inbound roles, our advisors handle thousands of calls every day and can find themselves calling our customers to recommend a great new product or service one minute, and resolving technical issues or answering account queries the next.

We need additional people to join our Flex Centre in Riverside Tower, Belfast and are looking for dedicated people who thrive on change to generate sales and deal with both technical and account enquiries in a friendly, helpful and knowledgeable way.

About the team

BT Flex serves all aspects of BT and, as such, we have the chance to work for lots of different customers with differing needs. It means that everyone who works here is flexible, dedicated and customer-focused, and brings a target-driven, can-do attitude.

About the roles

There’s no doubt about it, becoming part of our Flex world means you’ll need to be adaptable and easy-going. You’ll also need to be happy to move between a variety of inbound and outbound calls, while maximising all opportunities and generating revenue through inbound/outbound sales, retention, service questions and upselling to our existing customers. You’ll love talking to people, building relationships with customers and finding a solution for them. It’s really important that you work well as part of a close-knit team to meet team and individual targets, too.

BT Flex is a dynamic and exciting team to be part of. But don’t just take our word for it. Below, you can hear directly from the team and find out why they consider it such a great place to work.

I really enjoy the fact that a customer puts their trust in me to help fix their issues. And, once these are completed and they're connected, it gives me a great sense of pride that I've been there for them. I love speaking to customers and setting realistic expectations because it makes them really happy when we achieve them.

BT Flex Advisor

The sense of teamwork here is great! Our team always work together to come up with new ideas and we're always there to support each other if difficult issues arise. I actually couldn't ask for a better team and manager, everyone is amazing and friendly!

BT Flex Advisor

Having worked in different call centres, I can honestly say that rather than working for a call centre it feels like you're working for a big company that values you, which is great. 9/10 customers are very friendly and understand that on-going issues are not down to me – I feel like they appreciate my honesty and effort on the call and I enjoy leaving them happy and satisfied with a job well done.

BT Flex Advisor

I love that I'm always learning something new and developing my knowledge. I always get a real sense of achievement when I've helped a customer, too. It's also a really supportive team, so while we have a lot of fun, we also work hard and can rely on each for help when we need it.

BT Flex Advisor

Why join us?

Our culture and values set the tone for everything we do. They direct what personal benefits and career development you’ll receive as well as the brilliant opportunities you’ll have to support communities all over the world.

Join us and not only will you have the rewarding challenge of helping our customers each and every day, you’ll also enjoy a permanent position at a well-established company and can look forward to the following perks:

  • A generous starting salary of £18,878 (rising to £20,976 after nine months on Satisfactory performance and Attendance) + 10% on target bonus
  • 22 days’ paid annual leave
  • A contributory pension scheme
  • Share save scheme
  • Free BT Broadband and discounts on BT products such as BT Mobile.  

You’ll also receive top notch training and support throughout your time at BT. There are plenty of opportunities to progress and develop a long and rewarding career with us, and we’re committed to helping you achieve this.

We make sure we do whatever we can to support our people too: making them feel valued and included and unlocking their potential is essential. In short, BT is a place where we value difference and we work really hard to be a great place to work, for everyone. You can find more information on Diversity and Inclusion at BT.

About the area

You’ll find BT Flex Belfast in Riverside Tower, flooded with natural light and with exceptional views of the city. There’s a restaurant on-site, we have catering facilities for you to bring your own lunch, or, of course, you can check out what’s on offer in the nearby shops or at St George’s Market. We’re perfectly positioned with Central Station just across the footbridge, and have access to numerous bus stops just outside. And, if you’re a keen cyclist, we’ve a safe place for you to store your bike, too.

Who we’re looking for

Unbeatable customer experiences are at the heart of our vision – we’re completely focused on serving the needs of our customers and maximising the value that we offer to them. And we need people who are dedicated to helping us achieve this. People who have:

  • A professional, persuasive telephone manner
  • A genuine enthusiasm for sales and customer service
  • A drive to hit specific campaign targets
  • Strong product knowledge
  • A natural flair for conversation with equally impressive listening skills
  • Capable troubleshooting and problem-solving skills
  • An openness to feedback and confidence working with others.  

How to apply

So you think you’ve got what it takes to join our Flex Centre? Great, we can’t wait to hear from you.

Apply for this unique opportunity